Data Deletion

1. How do I request disconnection and deletion?

Due to the security and integrity of your data, deletion does not happen automatically. If you decide to stop the integration and delete the transferred data, follow these steps:

Send an e-mail request to: podpora@omnetic.com.
In the subject line, please state: Request to disconnect Facebook integration and delete data.
In the body of the email, specify the identification of your account/company.

2. How does the processing process work on our side?

Once we receive your request, our technical support will perform the following steps:

Data identification: We search the system for all Interests that have been created with the "Facebook" feed.
Contact Pairing: We "unmatch" specific customers from these interests.
Removal of customers: Subsequently, we permanently delete these customer cards from the Omnetic database.

3. Important restrictions (What cannot be deleted)

In accordance with archival and legal obligations, there is one exception:

It is not possible to delete customers for whom an actual sale of a vehicle has already occurred on the basis of a Facebook demand (interest) (so-called business case). This data must remain in the system for billing and sales history.

4. Process Result

Once the deletion is complete, the status in your Omnetic will be as follows:

Interests remain: In the system, you will see existing inquiries (interests) with the Facebook feed to maintain your statistics and reports.
No personal data: However, these interests will be anonymized. No specific customer data (name, email, phone) will be attached to them because their cards have been deleted.

Do you have any questions?

If you are not sure what impact the deletion will have on your reports, please do not hesitate to contact us. We will be happy to explain everything to you.