OwnerImporter
Event
Build week 38
ETA 12 SepStatusNextReturn status
Franchised dealers
Your brand's system and your own business, finally on one car.
Orders, registrations, campaigns and warranty can remain connected to the importer's process while the same vehicle drives your trade-in, workshop, handover and ledger.
Franchised dealers
Sample data
Superb iV · order 88-4412
Sample brand + business record
OwnerWorkshop
Event
PDI + accessories
Bay 4 · 3.1 hStatusNextReserve parts
OwnerDealership
Event
Trade-in valued
Finance approvedStatusNextPrepare handover
A simplified shared order record from R-SOL-02, with three participants: importer, workshop and dealership. Brand connectivity and automation are confirmed per brand and market, never implied globally.
- Best fit
- Franchised dealers balancing importer obligations with their own sales, workshop, stock and accounting operations.
- Operational job
- Join a brand-owned order and campaign feed to the dealer-owned workshop, sales and ledger record without losing row ownership.
- What you get
- An order and handover record linking brand updates, workshop preparation and the deal.
The double-entry tax
Where the second copy costs you
A franchised dealer does not have a software problem. It has a boundary problem: two systems that each own part of the same car.
An order is placed
Entered in the portal, then again in your DMS so the deal exists
The ETA moves
Somebody checks the portal, if they remember, and phones the customer
A campaign applies
A bulletin read by one person, applied when a car happens to come in
Warranty work is done
Claim rebuilt at month end from job cards and memory
A certified-used car is prepared
A checklist in a folder, and a price set by instinct
The brand asks for data
A spreadsheet somebody builds on a Friday, in the brand's definitions
You want your own margin
New-car margin from the portal, everything else from the DMS, reconciled by hand
System relationship
A connected workflow for franchised dealers
Franchised dealers
One car, six months
From order to the first service
A franchised sale is not a transaction, it is a six-month commitment involving the importer twice. Select a stage.
The order and the trade-in are one deal
A new-car order almost always has a used car attached to it. When those live in different systems, the deal's real margin is unknowable until somebody adds it up afterwards. Here the configuration, the finance, the trade-in valuation and the expected preparation sit on one opportunity, and the order goes to the importer from it.
A new-car order almost always has a used car attached to it. When those live in different systems, the deal's real margin is unknowable until somebody adds it up afterwards. Here the configuration, the finance, the trade-in valuation and the expected preparation sit on one opportunity, and the order goes to the importer from it.
- Brand side
- Order placed, configuration locked, build slot returned
- Your side
- Trade-in appraised and priced, finance approved, margin visible
- Result
- One deal with a number, not two records with a gap
Four months of nobody asking “where is it?”
Build week, transport milestones and the ETA arrive on the vehicle. When a date moves, the preparation slot moves with it and the advisor hears before the customer calls. The order bank stops being a portal screen one person can read and becomes a view of your own committed stock.
Build week, transport milestones and the ETA arrive on the vehicle. When a date moves, the preparation slot moves with it and the advisor hears before the customer calls. The order bank stops being a portal screen one person can read and becomes a view of your own committed stock.
- Brand side
- Status and ETA updates as the build progresses
- Your side
- Preparation re-planned automatically, customer told by you
- Result
- A delivery promise that survives a factory delay
PDI, accessories and a campaign in one visit
Pre-delivery inspection, fitted accessories and any open campaign are one work order on one plan — competing honestly with customer servicing for the same bays rather than jumping the queue. Parts are reserved when the ETA is known, not discovered missing on the day.
Pre-delivery inspection, fitted accessories and any open campaign are one work order on one plan — competing honestly with customer servicing for the same bays rather than jumping the queue. Parts are reserved when the ETA is known, not discovered missing on the day.
- Brand side
- Campaign 24-C flagged as eligible for this VIN
- Your side
- PDI, accessories and the campaign scheduled together, 3.1 h in Bay 4
- Result
- One workshop visit instead of two, and no forgotten campaign
Registration filed from the record that has the data
Invoice, registration, insurance and the handover protocol all come from the deal. The registration goes back to the importer without anyone retyping a VIN into a portal. The trade-in becomes used stock the same minute, already inspected and ready to price.
Invoice, registration, insurance and the handover protocol all come from the deal. The registration goes back to the importer without anyone retyping a VIN into a portal. The trade-in becomes used stock the same minute, already inspected and ready to price.
- Brand side
- Registration reported, bonus-relevant sale recorded
- Your side
- Invoice posted, trade-in in stock, service plan opened
- Result
- Two businesses served by one handover
A claim raised where the evidence already is
At the first service the customer-pay and warranty portions split themselves, because each line knew its payer when the work was added. The claim carries its hours, parts and photographs. And because it is the same customer record as the sale, the changeover conversation in four years starts with facts.
At the first service the customer-pay and warranty portions split themselves, because each line knew its payer when the work was added. The claim carries its hours, parts and photographs. And because it is the same customer record as the sale, the changeover conversation in four years starts with facts.
- Brand side
- Claim submitted with evidence · automation varies by brand
- Your side
- Customer 8 940 invoiced, warranty 2 180 claimed, both traceable
- Result
- No month-end reconstruction, and nothing billed to the wrong payer
What to switch on
Aftersales first, because that is where the money and the obligation meet
Independents start with pricing. Franchised dealers start with the workshop, because warranty, campaigns and PDI are where a brand obligation and your own margin sit in the same job. New-car sales follows once the brand connection is configured. Used cars come last, by which point the trade-ins are already arriving on the record.
Start here
weeks 1–8Payer split on every job, campaigns applied automatically, and PDI competing fairly for bays. The claim stops being a month-end reconstruction.
WorkshopPlannerWarehouse
Once the brand link is ready
month 3+The order bank becomes your own view and every enquiry stays on its car. Brand and market availability still requires confirmation.
New Car SalesCRM
Then the used side
month 6+Certified used priced from comparables rather than from the brand's residual table, and one P&L across both sides of the business.
Used Car SalesPrice ReportCarAuditReporting
Outcome & proof
A franchised dealership has two sets of expectations
Dealer principal
Meets brand standards without running a parallel business, and can see whether the new-car deal actually earned once the trade-in and preparation are counted.
New car manager
Reads the order bank by stage instead of a portal screen, and learns about a slipped ETA from the system rather than from an angry customer.
Aftersales manager
Gets warranty and customer-pay separated at the point of work, and stops writing off hours nobody attributed.
Warranty administrator
Raises claims from the job with the evidence attached, rather than rebuilding them from job cards at month end.
What a franchised buyer asks first
Evidence
The one number this page needs, we do not have
A franchised customer story
Deliberately empty. A franchised story needs the brand's approval as well as the dealer's, which is why none exists yet, not because none is possible.
42 brand certifications
The most relevant claim on the site for this audience conflicts with the 36 brand integrations stated elsewhere. Neither ships until product confirms what each counts.
What we do not claim
No warranty-recovery improvement, no delivery-accuracy figure and no bonus-attainment effect. All three would be persuasive and none is measured.
Get things started
How a franchised migration runs
Brand scope
Step 1Which brands, which links exist and what the importer requires. This comes first because it can change the whole plan.
Aftersales live
Step 2Workshop, Planner and Warehouse, with the payer split and campaign eligibility working from day one.
Sales follows
Step 3New car ordering and CRM, once the brand connection is configured and tested against real orders.
Used and reporting
Step 4Certified used priced properly, and one P&L across new, used and aftersales. Durations remain pending delivery sign-off.
Tell us your brands first
We will state what connects today, what does not and what that means before showing a single screen.
Share your brandsOne order and trade-in
Configuration, finance, trade-in valuation and preparation sit on one opportunity.
One delivery promise
Factory status, workshop capacity and customer communication share the same ETA.
Evidence where work happens
Campaign and warranty evidence is raised from the work order instead of reconstructed later.