An offer worth making
Offers follow your standards and the customer's wishes, so quoting necessary extra work does not start from a blank form.
Workshop
The job knows the car, the customer and what it will cost.
Orders, parts, labour and invoicing for servicing of any size, authorised or independent, with the customer's whole history beside the work order and the brand's systems connected to it.
Workshop
Sample data
Work orderOrder 4471 · Octavia · P. Novák
Active intakeOrder itemsLabour / partsPayer
Service
60,000 km scheduleCustomerBrake discs & pads
1.2 h · in stockCustomerWater pump · recall
1.8 h · orderedWarranty claimWiper blades
0.2 h · suggested—Concept UI · item payer: customer or warranty.
A concept work order for an Octavia at its 60,000-kilometre service: every item keeps its labour, parts state and payer, while the second panel separates the customer invoice from the warranty claim. Sample data, not a completed workshop job.
- Best fit
- Service advisor · Technician · Service manager · Warranty administrator
- Operational job
- Keep the service offer, active intake, order items, parts, labour, payer split, invoice, warranty claim and next visit on one vehicle and customer record.
- What you get
- A service order with parts, labour, approvals and invoicing on one record.
The problem
Aftersales loses money in the gaps, not on the labour rate.
Extra work nobody asked the customer about. A part that was not actually free. Hours that never reached the invoice. A warranty item billed to the customer. Each gap is small and repeats daily; Workshop keeps the order, parts, hours and approval on one record.
Approved at the car
The vehicle's condition, photographs and proposed work are documented and approved before the work starts.
One order through to settlement
Authorised and independent servicing share the same order, with importer, insurer and parts-wholesaler connections confirmed per market.
The workflow
Every workshop job stays connected beyond the invoice
Five stages of one service visit. Select one to see what enters, what Omnetic does and what comes out.
The smart guide proposes; the advisor decides
Automatic work recommendations and configurable service packages start the offer from what this vehicle at this mileage usually needs.
The recommendation remains a proposal, adjusted to your standards and the customer's wishes.
- In
- Vehicle, mileage, service history and your configured packages
- Omnetic
- Proposes the relevant work, parts and labour on one offer
- Out
- A service offer the advisor can explain and change
Approved at the car, before the ramp
Active intake documents condition with the customer present, communicates what was found and records approval on the spot.
That avoids doing work nobody authorised and missing work the customer would have accepted.
- In
- Vehicle condition, photographs and the prepared offer
- Omnetic
- Records findings and the customer's item-level decision
- Out
- A work order with an evidence trail and clear approval
Parts reserved, hours captured where they happen
Every order item carries its parts and hours. Stock across sites is visible, and a missing part is ordered rather than discovered on the morning.
Technicians record productive time against the item they are doing, not against the day in general.
- In
- Approved order items, bay capacity, parts and technicians
- Omnetic
- Reserves stock and records labour against each item
- Out
- A completed job whose cost and overrun can be explained
One job, two payers, no manual split
The customer portion invoices and posts; the warranty or insurer portion becomes a claim. Both come from the same order.
The payer is decided when the work is added, not reconstructed when invoicing begins.
- In
- Completed customer, warranty and insurer order items
- Omnetic
- Splits settlement by payer and keeps the evidence attached
- Out
- Customer invoice and claim from the same work order
Tyres on a rack, and a reason to come back
Stored wheels and tyres keep their movement and document history, so a seasonal change can be planned from the same customer and vehicle record.
Sets of up to twelve tyres support truck operations as well as passenger vehicles.
- In
- Completed visit, stored tyre set and future service need
- Omnetic
- Keeps the history and the next action on the customer record
- Out
- The next visit starts informed rather than from scratch
Capabilities
A tool tailored to suit your business
All twelve capabilities named by the current Workshop product, kept whole and grouped by the job they serve.
Servicing offers
Prepared quickly to your standards and the customer's wishes.
Active intake
Condition, communication and customer approval documented at the car.
Smart guide
Automatic work recommendations and configurable service packages.
Order records
Every kind of service order in one cloud record.
Customer overview
Cars, orders, transactions, enquiries, documents and communication.
Simple operation
Designed for advisors and technicians working at workshop pace.
Spare-part sales
Counter sales and stock alongside workshop consumption.
Tyre storage
Movement and document history, including sets of up to twelve.
Replacement mobility
A courtesy vehicle chosen and planned into the order.
Planners
Bay and technician capacity, including sales-preparation work.
External connections
Importer, insurer and wholesaler agenda, confirmed per market.
Authorised & independent
Both servicing models supported on the same system.
By role
Who this changes the day for
Service advisor
Quotes extra work with a photograph attached and gets an answer before the car reaches the ramp.
Technician
Starts a fully approved job with its parts reserved instead of waiting for a customer call.
Service manager
Sees labour recovery and which jobs overran, with the reason on the order.
Warranty administrator
Raises the claim from the work order with its evidence already attached.
Platform & data connections
What the order depends on
Planner & Warehouse
Bay capacity and stock across sites, reserved against the job.
Time-keeping
Productive hours recorded where the work happens, against the order item.
Accounting & Reporting
Invoices post from the job; recovery and utilisation build from the same events.
Open Platform
Importer, insurer and parts-wholesaler connections, governed per brand and market.
System relationship
Workshop in the connected product system
Workshop sits on real capacity, available parts, captured productive time and settlement from the same source order. External brand, insurer and wholesaler connections are configured per market.
Outcome & proof
What we can and cannot claim yet
Increase profitability by tens of percent
A range with no baseline or sample. It cannot be published until it is measured.
Integration for 36 brands
A specific number that conflicts with 42 brand certifications claimed elsewhere. Both need reconciling.
Enormous savings
Kept as positioning about ease of use, never attached to a figure.
Workshop customer story
Slot reserved. Labour recovery before and after would be the most persuasive proof.
Your workshop questions, answered
Secondary product demonstration
One work order, every payer visible
Parts, labour, approval and the split between customer and warranty stay on one work order.
Review WorkshopOrder 4471 · Octavia · P. Novakapproved
Service · 60 000 km
customer1.8 h · in stock
Front brake discs and pads
customer1.2 h · in stock
Water pump · recall
warranty0.9 h · ordered
Wiper blades · suggested
customer0.2 h · in stock
Customer
8 940Warranty
2 180Bring last week's job cards
We will run them through the order, the parts and the hours, and show where the recovery went.
Book a workshop demoThe orders
A useful mix of customer, warranty and insurer-paid work.
The parts
What was reserved, what was missing and what came from another site.
The hours
Sold, worked and invoiced time on the same sample of jobs.