Workshop
Work orders, warranty and invoicing on the vehicle.
Service & operations
The bay, the part and the invoice are the same job.
Aftersales is where a dealership's money is quietly made or lost, usually in the gap between what was promised, what capacity existed and what eventually got billed.
Thursday · Praha-Chodov · 4 baysSample data · concept capacity boardSample data
080910111213
Bay 1
Bay 2
Bay 3
Bay 4
- Customer work
- Held capacity
- Sales preparation
- Free
Bay 2 · sales preparationParts reserved · hours costed
The preparation came from an inspection and uses the same capacity as customer work.
A code-native concept of Thursday at Praha-Chodov: four workshop bays share customer work, sales preparation, held capacity and free space. The sales preparation in Bay 2 arrived from an inspection with parts reserved and hours already costed. Sample data, not a measured utilisation result.
- Best fit
- Service advisors · Service managers · Parts managers
- Operational job
- Carry every job from booking through capacity, parts, labour, invoice and reporting on one shared work order.
- What you get
- A work order linking the schedule, parts, labour and invoicing.
The workflow
One service record from booking to the books
Five steps that usually live in five places. Select one to see what enters, what Omnetic does, and what comes out.
A booking the workshop has already agreed to
Online, by phone or from a sale, the request is checked against real bay and technician capacity before the customer receives a time.
WorkshopPlanner
The estimate starts from vehicle history, job complexity and parts availability.
- In
- A customer requests service on Thursday; the vehicle history is known
- Omnetic
- Estimates the job, checks capacity and parts, offers two workable slots
- Out
- A confirmed booking with a duration the workshop can keep
Retail work and sales preparation on one board
Customer jobs and internal preparation compete for the same bays, so the conflict belongs in the plan rather than on a wall chart.
PlannerWorkshop
Emergency capacity stays a deliberate choice, not an accidental gap.
- In
- Customer jobs, preparation jobs, four bays and one planned absence
- Omnetic
- Shows the conflict and proposes which job moves before the day starts
- Out
- One capacity plan with space deliberately held for disruption
The part is reserved against the job that needs it
Stock across sites is one view and productive time is captured on the order item, so cost is known before the invoice is raised.
WarehouseTime-keeping
Availability and time are facts on the work order, not two follow-up calls.
- In
- Work order 4471 needs brake discs, pads and a cabin filter
- Omnetic
- Reserves locally, orders what is missing, records productive hours
- Out
- No parts hunt on the morning of the job
Invoiced from the job, including the payer split
Customer-pay, warranty and internal work are separated because each line already knows who pays for it.
WorkshopAccounting
Warranty behaviour and connections are confirmed per brand and market.
- In
- A completed job with labour, parts and one warranty item
- Omnetic
- Splits the document, raises the claim and posts the customer portion
- Out
- One customer document and one traceable brand claim
Month-end is a view, not an excavation
Every hour and part was posted by the event that created it, so aftersales profitability can be read from the same records.
AccountingReporting
Accounting availability and statutory scope are confirmed per market.
- In
- A month of service jobs across a dealer group
- Omnetic
- Builds labour recovery, parts margin and utilisation from source events
- Out
- A figure the service manager and CFO can open back to the job
Six modules
What is in Service & operations
Workshop and Planner usually go live together, capacity without work orders, or the reverse, solves half a problem. The other four keep the parts, hours and books on the same job.
By role
Three people, three different wins
Capacity, parts and recovery are the same service day seen from three seats.
Service advisor
Promises a time the workshop can keep and answers whether the car is ready without walking to the bay.
Service manager
Sees tomorrow's conflict today and can open the jobs dragging labour recovery down.
Parts manager
Stops buying what another site already has and stops discovering shortages on the morning of the job.
Platform connections
What this category already runs on
The shared vehicle and ledger records, governed automation, external links and access controls are the foundation of every module here, not another category to buy.
Service & operations
- DMS CoreThe vehicle, customer and ledger objects every job posts against.
- BRAIN™Uses history to help estimate duration and flag planning conflicts, with people deciding.
- Open PlatformThe seam for OEM warranty links, parts suppliers and accounting exports.
- Security & TrustControls who may change hours, override a margin or post a correction, and keeps the audit trail.
Bring last week's job cards
We will run them through the planner and show where the parts, productive hours and payer decisions actually went.
Book a workshop demoThe job cards
A normal week, including customer work, sales preparation and the jobs that changed.
The capacity
Bays, technicians, competences and absences, the limits behind the promises.
The exceptions
Missing parts, extra work, warranty splits and hours that did not reach an invoice.